Enhancing Competition in Telecom: Protecting & Empowering Consumers

DSTI/CP(2007)6/ nett FOREWORD This report was prepargond by Dr Patrick Xavier, readiness of Business, Swinburne University of Technology, as a joint project of the Working society on communications Infrastructure and Services insurance, part of the direction for Information, Computer and Communications policy (ICCP), and the Committee on Consumer Policy (CCP). It draws on the proceeding of, and written document presented to, two OECD Roundtables convened by the CCP in October 2005 and October 2006. The proceedings of the October 2005 Roundtable are available on the OECD website at www.oecd.org/dataoecd/31/46/36581073.pdf. The proceedings of the October 2006 Roundtable are available at www.oecd.org/dataoecd/5/38/39015963.pdf. © OECD / OCDE 2008 2 DSTI/CP(2007)6/FINAL remand OF CONTENTS FOREWORD 2 MAIN POINTS 4 ENHANCING COMPETITION IN TELECOMMUNICATIONS: PROTECTING AND EMPOWERING CONSUMERS 6 1. INTRODUCTION 6 Background 6 Telecommunication policy and regulation in the interest of the consumer 7 Demand side analysis 8 2.

learning IMPERFECTIONS AND CONSUMER EMPOWERMENT 10 Consumer detriment resulting from imperfect tuition 10 Awareness 11 Access to comparable education on prices and quality 11 Comparing quality of servicing 16 Difficulty in making comparisons imputable to adept complexity 21 3. SWITCHING 22 Barriers to switching 22 Influences on switching in telecommunications markets 23 Switching be 24 Efforts to spoken language barriers to switching for consumers 26 wideband Internet switching is sues 28 Bundling 29 4. demonstrate OF ! certain CONSUMER BEHAVIOUR IN TELECOMMUNICATIONS MARKETS? 30 Consumer behaviour in telecommunication markets 30 Consumer behaviour in the fixed descent market 30 Consumer behaviour/switching in the sprightly telecommunications market 32 Consumer behaviour in the Internet grocery store 38 5. IMPLICATIONS FOR CONSUMER POLICY AND REGULATION 38 underlying principles for...If you requirement to get a full essay, order it on our website: BestEssayCheap.com

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