HR Practices of United Services Automobile Association Essay

The United Services motorcar Association (USAA) is a Fortune ampere-second bon ton as of the year 2009 that in the chief(prenominal) sells life and property indemnity to its 7. 7 million members, which consists of expeditious and retired military power and their family members (www. biz. yahoo. com). They excessively offer such deform as banking and investment management, revolve abouted on helping military persons to manage their funds wisely and offer them serve at h cardinalst costs with low wager rates.As of 2009, the caller-out employees 21,500 people and competes in the industry of property and casualty insurance against early(a) companies such as MetLife, verbalize Farm, and Government Employees Insurance Company (www. biz. yahoo. com). USAA is headquartered verboten of San Antonio, Texas, where twenty-five Army officers founded the come with in 1922 and set out to insure separately others cars firearm rest firm in the judges of honesty, impartiality , obedience and considerable portion (USAA. om). USAAs missionary work is to facilitate the pecuniary security of its members, associates, and their families by means of provision of a full lead of highly competitive financial products and services in so doing, USAA foreseeks to be the provider of choice for the military friendship, (usaa. com).This mission tilt from USAAs website shows that the political party has established its mug market place, segmenting it into the realm of military violence and their families. Their main descent strategy in pull ining clients and shell out the competition for those clients is not tho offering a wide military of financial and insurance services, barely also by doing so at reasonable costs, rates, and carrying operations out with superior customer service.As a USAA customer having dealt with their covering competitors also, I know firsthand that they ab initio attract customers by internet and television receiver advertis ing mostly, and achieve customer allegiance by offering a swell product at a coarse price with superior customer delight relationships this gives the social club a high sustainable advantage in their industry and bring outs a high customer set in the market.This major corporation can buckle under to be such a customer-focused one because they are not a in public traded company in other words, they resoluteness not to stockholders, but quite a to the members of the stand to cater to their desires. This is how they are able to bone up out the competition and gain the bump into on acquiring and sustaining more customers than other companies in their industry. Human Resource PracticesThe USAA integrated websites careers section pitches employment with the company to interested potential employees as not simply taking orders from customers, but rather truly making a deflection in a military familys life with each and e precise call. unmatchable thing they do that is effec tive is position a section titled, Whats in it for you? under which they share that the company pays competitively against the competition within the labor market and offer benefits such as a great 401(k) plan, fitness programs, and other salutary incentives (usaa. com).From an employees perspective, USAA is a great company to work for because the pay is competitive, the benefits increase the value of the descent above the pay rate, and thither is tremendous job stability once you become a part of their team. This website shows that the companys human alternative practices focus chiefly on pay and benefits to attract potential employees furthermore the job qualifications bring in that they are looking for people that become some sort of military service completed, with a moderate college education but skills that are focused on customer satisfaction and interacting well with other people. a good deal times, customer service positions have a high turnover rate imputable to th e nature of the position in traffic with disgruntled customers, however, USAA does a great job of attracting and retaining the type of individuals they are seeking by offering great pay and benefits that stumble the job tough to quit. Ethical philosophy The USAA company website states that their core determine are, service, loyalty, honesty, and integrity the same as the military community we serve, (usaa. om) this portrays the corporate philosophy and ethical posture quite clearly. They believe in working(a) hard and faithfully to deliver the shell service possible while doing what is scoop up for the greater good of the society in which they operate. When compared with the Kantian Rights discussed in chapter one of our textbook, fundamental principle of Human Resource Management (Noe, varlet 15), USAAs company ethics pair with them quite well.The four traits of service, loyalty, honesty, and integrity would all harbour the Kantian Rights of free consent, privacy, exemp tion of conscience, speech, and due process because these are the very things the military fights to defend, and the military is the market which USAA seeks to serve. external Operations The extent of USAAs contrary operations is not too great considering they serve the people of the American military forces.However, they do handle customer accounts while they are in foreign lands portion in the military for instance, USAA offers great financial management support for military personnel who are about to be deployed so that they can use their combat and active duty pay wisely to support themselves and their family. HR Practices and Business Strategy superstar trait that makes a large disparity between palmy corporations and lesser successful corporations is the companys ability to employ its ideals into everyday calling operations and set its human resource practices with the boilersuit business strategy. Seeing as USAA is rated in the light up one hundred best companies to work for, they must be lucratively creating an environment in which their human resource practices are complimenting the general business strategy.This creates loyal and satisfied employees that will, in turn, carry out their tasks with diligence and create the superior customer service that so greatly defines USAA. If the customer service employees at USAA were not satisfied, whether it be for compensation reasons or any reason for that matter, they would not be in a position or attitude to maintain the core values of the company, thus the HR practices would no longsighteder be in harmony with the overall business strategy.It is in this situation that we see the utmost importance of the human resource department and its ability to compliment the companys business strategy. Due to the companys competitive pay and long list of great benefits that increase the value of having a career with USAA, it is fair to reckon that their employees should be satisfied and adequately make to carry out the overall business strategy.